Share price list automatically via WhatsApp
Every price list you have ever sent is still sitting in somebody's chat, and one of them is about to be quoted back at you.
The real problem is versions, not sending
Sending a price list is easy. The difficulty arrives months later, when a customer forwards a rate you set in March and expects it in November, and they are holding a document with your name on it. Every PDF you send is a permanent, uncorrectable copy of a price that was only true on the day. Businesses that revise prices even twice a year accumulate hundreds of these, and the ones that surface are always the inconvenient ones. A link solves this outright: update the page, and every price list you have ever sent now shows the current rate.
Date every price you publish
Whatever format you use, put a validity line on it: effective from this date, subject to revision. This costs nothing and changes the conversation entirely when a customer produces an old figure, because the document itself says what it was. Wholesale and commodity businesses should go further and state the revision cycle, weekly or monthly, so customers learn to ask rather than assume. It is a small piece of wording that prevents a recurring argument.
Not everyone should see the same list
Most businesses quote differently to a distributor, a retailer and a walk-in, and a single published price list makes that impossible to maintain. The workable approach is to segment: a standard list that can go to anyone, and specific pricing that goes to named accounts. WappBlaster can vary the after-call message by the outcome or segment recorded on the call, so a distributor gets distributor rates and a retail enquiry gets retail, without anyone choosing a file under time pressure and choosing wrong.
Send it while the enquiry is warm
Price enquiries decay faster than most. Someone asking a rate is usually comparing two or three suppliers at that moment, and the one who answers in a minute is in a materially different position from the one who answers tomorrow morning. Automating the send at the end of the call means you are always the first, which on a commodity where the prices are similar is often the whole basis of the decision.
Keep it on the official platform
Automated price messaging runs on Meta's Business Platform with approved templates, which is what keeps the number a registered business sender. The cheap alternative, software that drives a normal WhatsApp account, breaches Meta's terms and gets numbers banned, and for a business whose customers all message one number that is a genuinely serious loss. Meta's per-conversation charges are passed through at cost.
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Frequently asked questions
Should I send a price list as a PDF or a link?
A link, unless the customer specifically needs a file to forward internally. The decisive reason is revisions: a PDF is a permanent copy of a price that was true on one day, and you cannot correct it once sent. A link points at a page you update, so old messages show current pricing.
Link to this answerHow do I stop customers quoting old prices?
Put a validity line on every price you publish, stating the effective date and that it is subject to revision, and use a link rather than a file so the underlying page can be updated. Businesses with volatile pricing should also state the revision cycle, so customers learn to ask for a current rate rather than assume.
Link to this answerCan different customers get different prices?
Yes, and most businesses need this. The message can vary by the segment or outcome recorded on the call, so a distributor enquiry receives distributor rates and a retail enquiry receives retail, without someone picking the wrong file in a hurry.
Link to this answerHow quickly should a price enquiry be answered?
Immediately, because a price enquiry usually means the customer is comparing suppliers right now. Automating the send at the end of the call means you are consistently first, which on comparable products is frequently the whole basis of the decision.
Link to this answerStill not answered?
Ask a real person. We reply on WhatsApp, usually within the hour.
See it working on your own numbers
A short call, your real use case, no card required. We set it up with you rather than sending you a documentation link.