AI

An AI agent that answers from your documents, not from the internet

A general chatbot invents a delivery policy. An agent trained on your actual policy document quotes it. Upload what you already have, test it, and let it take the questions a human should not have to.

See it on a call See pricing

Included in the platform licence. Not a paid add-on.

What is an AI WhatsApp chatbot?

An AI WhatsApp agent uses a language model to answer customer messages in natural language rather than following a fixed menu. In WappBlaster you create the agent, train it on your own data, documents or files, test it before it goes live, and deploy it on WhatsApp. Agents can handle greetings and small talk, answer from your uploaded content, detect the user’s intent, and route the conversation to the right department or flow.

Trusted by 3,500+ businesses

  • 4.8 / 5
  • G2
  • Capterra
  • SoftwareSuggest
  • Techjockey
  • Meta Tech Provider
  • D-U-N-S Registered
  • Aayu ENT Clinic
  • Raj
  • Queens
  • Ganesh
  • Om
  • Chanakya

Some of the businesses using WappBlaster products every day

Capabilities

What you get

Everything here is documented and shipping today, not on a roadmap.

Train on your own data

Upload documents, files or text. The agent answers from those rather than from generic model knowledge.

A test harness before launch

Try the agent against real questions and see what it says before a customer does.

Greeting and courtesy handling

A dedicated agent for hellos, thanks and goodbyes, so the main flow is not cluttered by them.

Intent detection and routing

A more complex agent identifies what the user actually wants and sends them to the matching answer, department or flow.

Works with the bot builder

Use AI for the open-ended part and deterministic blocks for anything involving money, bookings or data capture.

ChatGPT and OpenAI integration

Connect OpenAI directly where you want to use your own model and key.

How it works

Setting it up

  1. 1

    Create the agent

    Name it and describe what it is for, in the AI dashboard.

  2. 2

    Train it on your content

    Upload the policy docs, price lists and FAQs it should answer from.

  3. 3

    Test it hard

    Ask the awkward questions. Fix the training data where it guesses.

  4. 4

    Deploy and supervise

    Put it live on WhatsApp, with escalation to a human for anything it should not decide.

Where it earns its keep

Common uses

  • First-line support

    The repetitive questions, answered from your real documentation.

  • Product selection help

    Natural questions about which model or plan suits the customer.

  • Policy questions

    Returns, warranty and shipping, quoted from the actual policy.

  • Multilingual answering

    Customers write in their own language and get an answer in it.

  • Intent routing

    Work out whether it is sales, support or billing before a human picks it up.

  • Out-of-hours cover

    Real answers overnight instead of "we will get back to you".

Ships in these products

Frequently asked questions

Straight answers about AI WhatsApp chatbot.

Will the AI make things up about my business?

The risk is real with any language model, which is why the agent is trained on your uploaded content and why there is a test step before launch. For anything where a wrong answer costs money, such as pricing commitments or booking confirmations, use a deterministic bot flow instead and keep the AI for open-ended questions.

Link to this answer
What can I train it on?

Your own data, documents and files: FAQs, policy documents, price lists, product descriptions. The more specific the source, the less the model has to guess.

Link to this answer
Can I use my own OpenAI key?

Yes. There is a direct ChatGPT and OpenAI integration for teams that want to use their own model and account.

Link to this answer
Should I use an AI agent or a normal chatbot?

Usually both. Rule-based flows for anything structured (bookings, payments, order lookups) because they are predictable, and an AI agent for open-ended questions where a menu would frustrate people.

Link to this answer

Still not answered?

Ask a real person. We reply on WhatsApp, usually within the hour.

Ask on WhatsApp

Chatbots and AI

Related features

Same licence, same login. These work together out of the box.

See AI agent on your own account

A short call on your real list and your real templates. No card, no sandbox.

Get a free demo All features
  • Set up with you on a call, not a help article
  • Official Meta WhatsApp Business Platform
  • Flat annual fee, Meta charges passed through at cost