Loyalty

A loyalty programme with no plastic card and no app to install

Loyalty schemes fail because the card is in a drawer and the app was deleted. On WhatsApp the balance is one message away, and you can tell people about it on the same thread.

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Included in the platform licence. Not a paid add-on.

What is a WhatsApp loyalty programme?

A WhatsApp loyalty programme tracks customer reward points and communicates balances and transactions over WhatsApp instead of a physical card or a separate app. WappBlaster supports multiple stores, customer records with configurable fields, points added manually or automatically by bots and automations, and WhatsApp notifications when a customer is created or a transaction is updated.

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Some of the businesses using WappBlaster products every day

Capabilities

What you get

Everything here is documented and shipping today, not on a roadmap.

Multiple stores

Run one programme across branches, with each store’s activity tracked separately.

Customer records

Loyalty customers with their own fields, so the programme holds what your business actually rewards on.

Manual point issuance

Staff add points at the counter for the cases automation cannot see.

Automated point issuance

Bots and automations award points on a purchase, a referral or a review.

WhatsApp transaction updates

Send or receive an update when a customer is created or a transaction changes, so the balance is never a mystery.

Wallet balance

A running balance per customer, checkable in the chat.

How it works

Setting it up

  1. 1

    Create the store

    One per branch, or one for a single-location business.

  2. 2

    Define the customer fields

    What you track and reward on.

  3. 3

    Decide how points are earned

    Manual at the counter, automated on purchase, or both.

  4. 4

    Turn on WhatsApp updates

    Balance and transaction messages, which is what keeps the programme alive.

Where it earns its keep

Common uses

  • Retail chains

    One programme across branches with per-store tracking.

  • Restaurants and cafés

    Points on visits, redeemed without a card.

  • Salons and clinics

    Visit-based rewards that bring people back on schedule.

  • Kirana and grocery

    Repeat-purchase rewards with no POS integration needed.

  • Referral programmes

    Points awarded automatically when a referral converts.

  • Review incentives

    Points for a Google review, issued by an automation.

Ships in these products

Frequently asked questions

Straight answers about WhatsApp loyalty program.

Do customers need an app for the loyalty programme?

No. Everything happens over WhatsApp: earning notifications, balance checks and transaction updates. There is no card and no app install, which is where most small-business loyalty schemes fall down.

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Can points be added automatically?

Yes, by bots and automations, so a purchase, referral or review can award points without staff intervention. Manual issuance is also available for counter staff.

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Does it work across multiple outlets?

Yes. You create a store per outlet, and activity is tracked per store while the customer keeps one balance.

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Still not answered?

Ask a real person. We reply on WhatsApp, usually within the hour.

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Engagement and retention

Related features

Same licence, same login. These work together out of the box.

See Loyalty and reward points on your own account

A short call on your real list and your real templates. No card, no sandbox.

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  • Set up with you on a call, not a help article
  • Official Meta WhatsApp Business Platform
  • Flat annual fee, Meta charges passed through at cost