Payments

Get paid in the conversation, not three links later

Every hop between "yes I want it" and "payment received" loses customers. An order details message with a pay button collapses that into one tap.

Included in the platform licence. Not a paid add-on.

How do WhatsApp payments work?

WhatsApp payments let a customer pay without leaving the chat. WappBlaster connects Razorpay or PhonePe to the WhatsApp payments ecosystem, sends order details templates carrying an itemised order and a native pay button, requests payment from campaigns and from inside bot flows, and triggers follow-up messages or bot flows automatically when a payment succeeds or fails.

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Capabilities

What you get

Everything here is documented and shipping today, not on a roadmap.

Order details templates

An itemised order with amounts and a native pay button, which is the format WhatsApp designed for this.

Razorpay integration

Connect Razorpay as the gateway behind WhatsApp native pay.

PhonePe integration

Connect PhonePe as the gateway for the payments ecosystem.

Payment request campaigns

Send payment requests to many contacts at once, for dues, renewals or invoices.

Payment requests in bots

Ask for payment at the right point in a conversation, once the customer has chosen.

Success and failure handling

Run a message or a whole bot flow when payment succeeds, and a different one when it fails, so failed payments get recovered rather than forgotten.

How it works

Setting it up

  1. 1

    Connect the gateway

    Razorpay or PhonePe, linked to the payments ecosystem.

  2. 2

    Create the order details template

    The itemised message Meta requires for native pay.

  3. 3

    Send it

    From a campaign for dues, or from a bot at the point of decision.

  4. 4

    Automate both outcomes

    Receipt on success, retry prompt on failure.

Where it earns its keep

Common uses

  • Invoice and due collection

    Payment request campaigns to everyone with an outstanding amount.

  • Order payment at point of sale

    The bot takes the order and asks for payment in the same thread.

  • Subscription renewals

    A pay button at renewal time instead of a portal login.

  • COD to prepaid conversion

    Offer a small discount to pay now and cut return-to-origin.

  • Booking deposits

    Confirm an appointment with a deposit taken in-chat.

  • Event and course fees

    Registration and payment in one conversation.

Frequently asked questions

Straight answers about WhatsApp payment.

Which payment gateways work with WhatsApp payments?

Razorpay and PhonePe are directly supported for the WhatsApp payments ecosystem. Stripe is available as a payment step inside automation flows.

Link to this answer
Does the customer leave WhatsApp to pay?

With native pay through a connected gateway, the payment happens in the WhatsApp payment experience. Availability of native pay depends on the market and the gateway; where it is not available, a payment link is sent in the chat instead.

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What happens when a payment fails?

You configure it. Most businesses send an immediate message with a retry link, and some run a short bot flow to find out whether the customer had a problem or changed their mind.

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Do payment messages need approved templates?

Yes, order details and order status are utility template types that Meta approves before use, and they are charged at the utility rate rather than the marketing rate.

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Still not answered?

Ask a real person. We reply on WhatsApp, usually within the hour.

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Commerce and payments

Related features

Same licence, same login. These work together out of the box.

See WhatsApp payments on your own account

A short call on your real list and your real templates. No card, no sandbox.

  • Set up with you on a call, not a help article
  • Official Meta WhatsApp Business Platform
  • Flat annual fee, Meta charges passed through at cost