Telecalling

A telecalling CRM your callers will actually keep updated

Most telecalling CRMs fail on the same step: the caller has to stop, open another app and type what happened. If logging takes ten seconds it gets done. If it takes a minute it does not, and by Friday the CRM is fiction.

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Included in the platform licence. Not a paid add-on.

What is a telecalling CRM?

RMDialer is a telecalling CRM for Android. A telecalling CRM combines the dialer, the lead record and the follow-up in one place so a caller never leaves the call screen: the list dials itself, the customer’s name and status appear before the call connects, the outcome is set in two taps, and the WhatsApp follow-up sends automatically. It dials through the phone’s own SIM, so there is no VoIP, no virtual number and no IVR to configure.

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Capabilities

What you get

Everything here is documented and shipping today, not on a roadmap.

The list dials itself

No typing between calls.

Logging that survives contact with a busy day

Two taps, on the call screen.

Caller context before hello

Name, status, notes and history on screen.

Official WhatsApp, not a workaround

Follow-up sends itself when the call ends.

Manager view without a report

The call log is the report.

Runs where your callers are

Offline-first, dual SIM, 40 languages.

How it works

Setting it up

  1. 1

    Import your leads

    CSV, Excel, Google Sheets or an existing CRM.

  2. 2

    Set your call outcomes

    The statuses your callers actually use.

  3. 3

    Write the follow-up templates

    One per outcome, sent automatically.

  4. 4

    Start a calling session

    The list runs; the caller works.

Where it earns its keep

Common uses

  • Inside sales teams

    High dial volume where the keypad is the bottleneck.

  • Education admissions

    Seasonal enquiry lists with a short window.

  • Insurance and loans

    Renewal and expiry lists worked monthly.

  • Real estate

    Fresh enquiry lists the morning after a launch.

  • Collections and reminders

    The same list revisited on a cycle.

  • Agencies calling for clients

    Per-client lists and per-client reporting.

Ships in these products

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Frequently asked questions

Straight answers about Telecalling CRM.

What is a telecalling CRM?

Software that combines the dialer with the customer record so a caller can dial, see who they are speaking to, log the outcome and set the follow-up without leaving the call. RMDialer does this on Android using the phone’s own SIM.

Link to this answer
How is a telecalling CRM different from a normal CRM?

A normal CRM assumes you are at a desk and will type. A telecalling CRM assumes you are on the phone all day, so the record lives on the call screen and logging is two taps rather than a form.

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Does it need VoIP or a virtual number?

No. It dials through the SIM already in the phone, so there is no telecom setup and the recipient sees a normal mobile number, which is why pick-up rates hold up better than with a cloud dialer.

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Can managers see what the team did?

Yes. Calls, durations and outcomes are recorded per caller automatically, visible live in the app, with no report for anyone to fill in. The optional Web CRM add-on (₹840 per user per year) opens the same reports per employee in a desktop browser.

Link to this answer
What does a telecalling CRM cost in India?

Almost all are priced per user. Indian telecalling CRMs commonly run ₹599 to ₹1,099 per user per month, which is ₹7,000 to ₹13,000 a year per caller. RMDialer is also per user, at ₹1,399 per user per year or ₹129 per user per month, with every feature included rather than tiered.

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Still not answered?

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Calling and dialer

Related features

Same licence, same login. These work together out of the box.

See Telecalling CRM on your own account

A short call on your real list and your real templates. No card, no sandbox.

Get a free demo All features
  • Set up with you on a call, not a help article
  • Official Meta WhatsApp Business Platform
  • Flat annual fee, Meta charges passed through at cost