Channels

Instagram and Facebook messages, in the same inbox as WhatsApp

Customers do not care which app they messaged you on. Splitting them across three tabs and two logins is how replies get missed.

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Included in the platform licence. Not a paid add-on.

What is Instagram DM automation?

Alongside WhatsApp, WappBlaster connects Instagram profiles and Facebook pages so direct messages from all three channels arrive in one shared inbox and can be automated with chatbots. Instagram and Facebook each have their own bot builders, and the same team, roles and routing apply across every connected channel.

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Some of the businesses using WappBlaster products every day

Capabilities

What you get

Everything here is documented and shipping today, not on a roadmap.

Connect a Facebook Page

Page messages arrive in the shared inbox with the same assignment and tagging as WhatsApp.

Connect an Instagram profile

Instagram direct messages handled by the same team, in the same place.

Instagram chatbot

A dedicated bot builder for Instagram conversations.

Facebook chatbot

A dedicated bot builder for Messenger conversations.

One team across channels

Roles, permissions, departments and schedules apply everywhere, not per channel.

Unified contact record

Conversations attach to the CRM contact so history is not fragmented by app.

How it works

Setting it up

  1. 1

    Connect the page or profile

    Authorise the Facebook Page or Instagram profile.

  2. 2

    Route it to a department

    Decide who handles social DMs.

  3. 3

    Add a bot if volume warrants

    Instagram and Facebook have their own builders.

  4. 4

    Work one queue

    All channels in the shared inbox.

Where it earns its keep

Common uses

  • D2C brands

    Instagram is often the first touch, WhatsApp closes the sale.

  • Influencer-driven sales

    DM volume that a single phone cannot absorb.

  • Local services

    Facebook Page enquiries answered as fast as WhatsApp ones.

  • Multi-brand agencies

    Several pages and profiles handled by one team.

  • Comment-to-DM flows

    Social engagement moved into a real conversation.

  • Support consolidation

    One queue instead of three apps and three logins.

Ships in these products

Frequently asked questions

Straight answers about Instagram dm automation.

Can I answer Instagram and WhatsApp from the same inbox?

Yes. Instagram profiles and Facebook Pages connect alongside WhatsApp, and all their conversations land in the same shared inbox with the same assignment, tagging and routing.

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Do Instagram and Facebook need approved templates?

No. Template approval is a WhatsApp requirement. Instagram and Messenger have their own messaging policies and time windows, but not Meta’s template review process.

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Is this a replacement for WhatsApp?

No, an addition. WhatsApp remains the channel with the deepest reach and the strongest reply behaviour in most markets; Instagram and Facebook capture the customers who start there.

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Still not answered?

Ask a real person. We reply on WhatsApp, usually within the hour.

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Platform and setup

Related features

Same licence, same login. These work together out of the box.

See Instagram and Facebook messaging on your own account

A short call on your real list and your real templates. No card, no sandbox.

Get a free demo All features
  • Set up with you on a call, not a help article
  • Official Meta WhatsApp Business Platform
  • Flat annual fee, Meta charges passed through at cost