CRM

A CRM with the dialer built in, not bolted on

Most CRMs add click-to-call and declare themselves a dialer. The caller still ends up in two apps, and whichever one is slower gets skipped. Here the dialer is the interface and the CRM is behind it.

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Included in the platform licence. Not a paid add-on.

What is a CRM with a dialer?

A CRM with a dialer lets a salesperson call directly from the customer record instead of switching between a phone app and a CRM. RMDialer inverts the usual arrangement: it replaces the Android phone dialer, so the CRM record appears on the call screen itself. Calls place through the phone’s own SIM, the outcome is logged in two taps, and the WhatsApp follow-up sends automatically on the official Business API.

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Capabilities

What you get

Everything here is documented and shipping today, not on a roadmap.

Click-to-call is not the same thing

The record lives on the call screen.

Fields that match your business

Not a fixed schema you work around.

Beyond leads, into clients

What they bought and what they owe.

A lost-leads list worth keeping

Losses recorded with a reason.

Import and export freely

Your data stays yours.

WhatsApp inside the record

The conversation sits with the customer.

How it works

Setting it up

  1. 1

    Import contacts

    With custom fields intact, not flattened to name and number.

  2. 2

    Define your pipeline

    The stages your team names out loud.

  3. 3

    Make it the dialer

    So the record reaches the call.

  4. 4

    Work from the call screen

    Dial, log, follow up, next.

Where it earns its keep

Common uses

  • Small sales teams

    Too small for Salesforce, too busy for spreadsheets.

  • Field and outside sales

    CRM access without opening a laptop.

  • Repeat-purchase businesses

    Last order visible before the call.

  • Subscription and renewals

    Renewal dates driving the call list.

  • Dealer and distributor networks

    Territory and tier as fields.

  • Founders selling directly

    One app rather than a stack.

Ships in these products

Already using something else?

Frequently asked questions

Straight answers about CRM with dialer.

What is a CRM with a dialer?

A CRM that can place calls directly from the customer record. The stronger version, and what RMDialer does, replaces the phone dialer itself so the record appears on the call screen rather than in a separate app.

Link to this answer
Is click-to-call the same as a dialer CRM?

No. Click-to-call starts a call from the CRM but leaves you in two apps. A dialer CRM puts the record on the call screen, which is what makes logging fast enough to actually happen.

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Can I keep using my existing CRM?

Yes. Contacts import from CSV, Excel, Google Sheets or an API, and lead sources such as Zoho CRM can feed in. Many teams run RMDialer for calling and keep the system of record where it is.

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Does it work offline?

Yes. Calls place over the SIM, and notes and status changes queue locally and sync when the connection returns.

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What does a CRM with dialer cost?

Indian telecalling CRMs commonly run ₹599 to ₹1,099 per user per month on annual billing. RMDialer is priced per user too, at ₹1,399 per user per year, with every feature included instead of split across tiers. The one optional extra is the Web CRM add-on at ₹840 per user per year, which puts leads, clients and per-employee reports in a desktop browser.

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Still not answered?

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Calling and dialer

Related features

Same licence, same login. These work together out of the box.

See CRM with dialer on your own account

A short call on your real list and your real templates. No card, no sandbox.

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  • Set up with you on a call, not a help article
  • Official Meta WhatsApp Business Platform
  • Flat annual fee, Meta charges passed through at cost