Inbox

One WhatsApp number, your whole team answering it

The WhatsApp Business app allows one phone and up to a handful of linked devices. A shared inbox on the API removes that ceiling and, more importantly, keeps the conversation history with the business rather than on someone’s handset.

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Included in the platform licence. Not a paid add-on.

What is a WhatsApp shared inbox?

A WhatsApp shared inbox lets multiple team members handle conversations on a single WhatsApp Business API number at the same time. WappBlaster provides assignment, filters, tags, canned replies, roles and permissions, department-based routing with schedules, and a chat resolution form. Because conversations live on the platform rather than a personal phone, history stays with the business when staff change.

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Capabilities

What you get

Everything here is documented and shipping today, not on a roadmap.

The whole team, each with a login

Add the people who need to answer, each with their own account and role, so inbox activity is attributable to the person who did it.

Roles and permissions

Define what each role can see and do, including session configuration, so a team member cannot export the whole contact database on their last day.

Departments with schedules

Route to sales, support or accounts, with per-department availability and staff scheduling so out-of-hours chats are handled differently.

Filters and tags in live chat

Slice the queue by tag, assignment or status, which is what makes a busy inbox workable rather than a wall of unread.

Canned and quick replies

Saved answers for the questions that make up most of the volume, inserted in a keystroke.

Chat resolution form

Capture the outcome when a chat closes, so conversations become reportable data instead of anecdotes.

How it works

Setting it up

  1. 1

    Create your team members

    Add chat operators and assign them roles.

  2. 2

    Set up departments

    Sales, support, accounts, each with its own people and schedule.

  3. 3

    Define routing

    Choose how incoming chats are distributed and what happens out of hours.

  4. 4

    Add canned replies

    Write the top twenty answers once and stop retyping them.

Where it earns its keep

Common uses

  • Sales teams sharing a number

    Leads distributed instead of landing on one manager’s phone.

  • Support desks

    Queue, assignment and resolution tracking on WhatsApp.

  • Clinics and service centres

    Front desk and specialists on the same thread.

  • Multi-branch retail

    Departments per branch, routed by the customer’s choice.

  • Staff turnover protection

    The number and the history belong to the business.

  • After-hours coverage

    A bot answers, a human picks it up in the morning with full context.

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Frequently asked questions

Straight answers about WhatsApp shared inbox.

Can multiple people use one WhatsApp Business number?

On the WhatsApp Business app, only through linked devices, which is capped and awkward. On the WhatsApp Business API with a shared inbox the whole team works the same number simultaneously, each person with their own login.

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Does each team member get their own login?

Yes. Each person signs in with their own account and role, so assignment, notes and resolutions are attributable to the person who did them.

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What happens to chats when an employee leaves?

Nothing is lost. Conversations live on the platform, so you revoke the person’s access and reassign their open chats. Compare that with a number on a personal phone, where the history walks out with them.

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Can I still use the WhatsApp app on my phone for this number?

No. Once a number is registered to the WhatsApp Business API it cannot also be used in the consumer or Business app. The team works through the inbox instead, on desktop or mobile browser.

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Still not answered?

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CRM, inbox and team

Related features

Same licence, same login. These work together out of the box.

See Shared team inbox on your own account

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  • Set up with you on a call, not a help article
  • Official Meta WhatsApp Business Platform
  • Flat annual fee, Meta charges passed through at cost