Know what the team did today, without asking them

The reporting covers who called whom, when, for how long and what the outcome was. Treat call-audio recording as a separate question with its own consent obligations in India and the UAE, and confirm what is enabled on your plan before assuming it.

That is a permissions question. Roles control what each person can see and do, so a manager can have the full view while agents see their own.

No. Calls place over each phone’s own SIM and the data syncs when there is a connection, which is why it suits field teams rather than only call-centre floors.

Outcomes per agent, not dials per agent. Dial counts reward speed and punish the caller who spends eight minutes closing something. Outcomes reward the result.

Through the Web CRM, which is included in the plan rather than sold separately. It opens the same account in a desktop browser with leads, clients and reports per employee on a full screen, in sync with the app both ways. Without it the reporting still works, it is just read on a phone.

Yes. RMDialer tracks every business call an employee makes or receives on the app, with duration, outcome and the lead it belonged to, reported per person live during the day. It is employee call tracking built into the same Android app the team already dials from, not a separate monitoring installation.

On four numbers RMDialer produces automatically: calls made, talk time, outcomes logged and follow-ups completed, per telecaller per day. Outcomes matter most; dial counts alone reward speed over results. Because the log fills itself from real calls, performance conversations start from facts rather than recollections.

Tracking business calls made on a company system, who called whom, when, how long, what outcome, is standard workforce management, best done transparently: tell the team what is recorded and why, and put it in the employment terms. Recording call audio is a separate matter with its own consent requirements.

Call logs are recorded automatically from actual call events, and roles control who can edit what. A caller can add notes and outcomes; the underlying record of the call having happened is not theirs to erase.

Call tracking is the record: counts, durations, outcomes and reports after the fact. Call monitoring is watching activity as it happens, live during the day. RMDialer does both from the same data, a live view while the day runs and per-agent reports when it ends.

The auto WhatsApp messages RMDialer sends after calls are part of the same record, so a manager sees not only that the call happened but that the catalogue went out afterwards, per lead.

Reports can be exported for payroll, incentives or client billing, and agencies use exactly this to invoice on logged calls rather than self-reported sheets.

Call tracking, team reports and the desktop Web CRM are all inside the one RMDialer plan: ₹1,908 per user per year, or ₹159 per month per user. There is no separate reporting tier or per-report charge.

The plan is per user, so a team grows one licence at a time, from a two-person shop to a floor of forty. Each person gets their own login and role, and the reports separate them automatically.

No. RMDialer tracks the calls made through the app on whatever Android phone the employee carries, dialling from a company SIM if you issue one or their own if you do not. What it tracks is the work, not the handset.