Every call accounted for, no register in sight

A system that records every business call, attaches it to the right customer and manages what follows: outcomes, notes, follow-ups and reporting. RMDialer is a call management CRM that runs on the Android phones and SIMs a team already carries.

The broader category: anything that captures and organises business calls. It splits into cloud systems that route calls through IVRs, and SIM-based systems like RMDialer that manage the calls happening on real phones. For outbound and SMB teams, the SIM-based kind needs no telecom project.

Give the team one dialer that logs automatically, define outcomes worth managing by, review per-employee outcomes daily, and route missed calls to owners. RMDialer packages those four habits into the app the team already dials from.

Poorly, when it depends on people: registers and spreadsheets decay in weeks. A call management CRM maintains the log as a side effect of calling, which is why RMDialer’s records match reality at month end without any compiling.

Yes, and the price fits: ₹1,908 per user per year with everything included, so a three-person shop pays for three users, not an enterprise platform. Install, import customers, and call management exists by the afternoon.

Only if you need menu routing for high inbound volumes. For managing the calls a team makes and receives, RMDialer manages them on the SIM with no IVR, which spares the setup cost and keeps the numbers customers already know.

Every missed call is logged with the customer attached, visible to the manager, assignable as a callback, and can trigger an automatic "sorry we missed you" WhatsApp so the enquiry survives until someone calls back.

Yes. Every branch’s phones report into one account, and the Web CRM compares branches, teams or individuals on the same outcome measures, live.

Per employee and per period: calls made and received, connect time, outcomes, missed calls and follow-up completion, plus per-customer call history. RMDialer shows them live and exports them for payroll, incentives or client billing.

Client records carry products, payments and dues, so a collections list is a filter, each call on it logs an attempt, and the payment link goes out on WhatsApp as the call ends.

No. Management is the record of calls and what came of them; recording is capturing audio, which carries consent obligations and Android restrictions. RMDialer manages calls fully without audio recording.

Calls made outside the app on a personal dialer are outside the record, which is why teams set RMDialer as the default dialer on work phones or work SIMs. What is dialled through it is logged beyond editing.

Leads and customers flow in from CSV, Excel, Sheets and sources like Zoho CRM, IndiaMART and Facebook Lead Ads; reports flow out as exports. The API covers custom systems.

Cloud call management commonly starts around ₹1,000 to ₹2,000 per user per month plus telephony. RMDialer, managing calls on your own SIMs, is ₹1,908 per user per year, roughly a tenth, because there is no telephony layer to resell.

Install from Google Play or rmdialer.com on one manager’s and one caller’s phone, import a customer file, and run three days on the free trial. The first evening’s automatic report usually settles the decision.